qe999's Privacy Policy —
Your Information, Our Responsibility
The complete policy on how we collect, use, and protect your personal information is clearly presented here.
qe999 is a safe and trusted online gaming platform for players in Bangladesh. We believe that keeping your personal information secure is our fundamental responsibility. This Privacy Policy ("Policy") applies to the use of the qe999.lat website and related services ("Platform").
This policy describes how qe999 collects your personal information, the purposes for which it is used, the third parties it may be shared with, and the steps we take to protect your rights. By using our platform, you agree to the terms of this privacy policy.
This policy may be updated from time to time. Any changes will be published on this page. For important changes, we will notify you at your registered email address.
What Information We Collect
1.1 Information You Provide Directly
When you create an account on the qe999 platform, make a deposit or withdrawal, or contact our support team, we may collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — only persons aged 21 or above may create an account)
- Email address
- Mobile number (for payments via bKash, Nagad, or Rocket)
- National ID or passport number (if identity verification is required)
- Bank account details (if you use bank transfer for withdrawals)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and approximate location
- Device type, operating system, and browser information
- Date, time, and session duration of platform access
- Pages visited and navigation patterns
- Information collected through cookies and similar tracking technologies
1.3 Transaction Information
Your deposit and withdrawal history, bonus usage details, gaming activity records, and payment method information are stored in our system. This information is essential for financial security and fraud prevention.
Purpose of Data Use
qe999 uses collected information only for the following legitimate purposes:
2.1 Service Delivery and Operations
- Completing account creation and verification
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Improving the quality of gaming services
2.2 Security and Legal Compliance
- Preventing fraud, manipulation, and money laundering
- Confirming that you are aged 21 or above
- Detecting and preventing the use of multiple accounts
- Complying with applicable regulations and legal obligations
2.3 Communication and Support
- Providing 24/7 support via live chat and email
- Sending important account-related notifications
- Sending security alerts and password change requests
2.4 Service Improvement
We analyze aggregated and anonymized data to improve the performance, security, and user experience of our platform. No personal identity is revealed in this analysis.
Data Storage and Security
3.1 SSL Encryption and Technical Security
qe999 uses industry-standard SSL encryption technology to protect your information. All data transmitted between your browser and our servers is fully encrypted, making it impossible for third parties to read.
Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Payment-related information is handled in accordance with relevant security standards.
3.2 Data Retention Period
We retain your information for as long as your account is active and for a specified period after account closure to meet applicable legal obligations. Financial transaction records are generally retained for a minimum of five years based on legal requirements.
3.3 Employee Access Controls
qe999 employees may only access the information necessary to carry out their responsibilities. All staff are bound by strict confidentiality agreements and receive regular data protection training.
Your password is always stored in hashed form — no qe999 employee can ever see your original password.
Data Sharing with Third Parties
qe999 does not sell or commercially rent your personal information. However, specific information may be shared in the limited circumstances below:
4.1 Payment Processors
To complete your deposits and withdrawals, we share necessary transaction information with bKash, Nagad, Rocket, and bank transfer service providers. These partners have their own privacy policies and operate under applicable financial regulatory frameworks.
4.2 Game Software Providers
For game operation, providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi may access certain session-related information. This information is used solely for game operation and ensuring fair play.
4.3 Legal Requirements
We may be required to provide necessary information upon a legal order from a competent authority, judicial process, or the requirements of applicable law. In such cases, we will provide only the minimum information required.
4.4 Business Transfers
If a significant change occurs in qe999's business operations (such as a merger or acquisition), user information may be included as an asset. In such circumstances, we will notify you in advance and the standards of this policy will be maintained.
Cookies and Tracking Technologies
qe999 uses cookies to improve your browsing experience and ensure the functionality of the platform.
5.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform — such as maintaining your login session and security verification. Disabling them will prevent the platform from working properly.
5.2 Functional Cookies
These cookies remember your preferences — such as language selection and display settings. They make each of your visits more convenient.
5.3 Analytics Cookies
We collect anonymous statistics to understand platform traffic and user behavior. This information is used only to improve our service and never identifies you personally.
You can control or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies will prevent you from logging in to the platform.
Your Rights and Controls
qe999 believes you should have full control over your own information. You have the following rights:
6.1 Right to Access
You may request a copy of your personal information held by us at any time. We are obliged to provide this information to you within a reasonable time.
6.2 Right to Correction
If your information contains any errors or is incomplete, you may contact us to have it corrected. General information can also be updated directly from your account panel.
6.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. Please note that due to legal obligations, some information (such as financial transaction records) may not be fully deletable.
6.4 Right to Object to Processing
You may contact us at any time to stop marketing communications or to object to certain types of data processing.
[email protected] — our team will respond to your request within business days.
Protection of Minors
qe999 strictly ensures that only persons aged 21 or above ("21+") may create an account and participate in gaming activities on the platform.
We do not knowingly collect any personal information from minors. Age verification is mandatory at the time of account registration. If it comes to our attention that an account is being operated by someone under the age of 21, it will be closed immediately and the relevant information will be securely deleted.
If you believe a minor is using our platform, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
International Data Transfers
Our servers and some third-party partners may be located outside Bangladesh. Your information may be transferred to another country for processing.
For any international data transfer, we ensure that adequate data protection measures are in place in the destination country or at the relevant organization. The privacy standards described in this policy will be maintained throughout.
Policy Changes and Contact
9.1 Policy Updates
qe999 may review and update this privacy policy from time to time. For any significant changes:
- The "Last Updated" date at the top of this page will change
- A notification will be sent to your registered email address regarding important changes
- Continuing to use the platform after changes take effect will be considered your agreement to the new policy
9.2 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
24/7 live chat support in Bengali — round-the-clock service (BST, UTC+6)
For more related information, see our Terms and Conditions and Responsible Gaming pages.